Frequently asked questions

British English is used internationally as the standard for the lactation field. The IBCLE exam will utilize British English and it helps prepare you for the slight differences.

We have several discount pricing options for the Online Excellence in Care with the Ten Steps program (Online BFHI education program). The regular fee is $125 per person. We have an institutional pricing option for those institutions interested in contracting with EPE starting at $85 per person. We also have combination packages which blend our face-to-face and online programs which may make you eligible for other potential discounts. This initial face-to-face encounter is perfect for energizing and focusing staff. The Online BFHI education program is ideal for staff who cannot attend the face-to-face course, for new hires or for any staff member who needs a refresher. For more information on institutional online education discounts, please see EPE's Institutional Group Subscription brochure.

We are pleased to be able to offer a package that combines both our face-to-face and online Baby Friendly Hospital education programs. Our website is full of information about the various course options, so please take some time to review the information posted. Please contact us directly and we would be delighted to discuss the options, pricing, and scheduling availability and to customize a program for you and your staff.

You will have 1 year (365 days) from the date of purchase to view and complete the full Foundations course. You will have 180 days from the date of purchase to view and complete the content for Online Excellence in Care with the Ten Steps. You will have 90 days from the date of purchase to view and complete any of our 2-hour or 3-hour lactation education modules. When you log in to the myEPE system, it will have the expiration date(s) listed next to the course(s) you registered for.

To create an EPE user account, go to the registration page. Enter your email, password, confirm password, first name, last name, country, profession, and IBCLC certification year if you select "IBCLC". After submitting this information, the system will return to the LOGIN screen. Use the email and password you specified during registration to gain access to your account and complete the course sign-up and payment process.

Required fields include email, password, confirm password, first name, last name, country, profession, and IBCLC certification year if you select "IBCLC". After you enter information for those fields, you will return to the LOGIN screen. Use the email and password you specified during registration to gain access to your account and then you can complete the course sign-up and payment process.

Please double check to be sure the computer you're using meets the system requirements, including a supported web browser and updated Flash player.

Following registration and payment, you should receive two (2) separate emails from EPE, info@evergreenperinataleducation.com. Please check your SPAM and JUNK mail folders if you do not see them in your INBOX.

Following registration and payment, you should receive two (2) separate emails from EPE, info@evergreenperinataleducation.com, as indicated in the above FAQ. Please check your SPAM and JUNK mail folders if you do not see them in your INBOX. If you have only received one (1), the sign-up process is incomplete. Please sign-in with the username and password you specified when you created an account and then attempt to purchase again. You may then proceed to the payment screen to complete the transaction. You will receive a second email with the Web link to access your courses once your payment has been processed.

If you are having difficulty viewing content, please do the following to see if it resolves the issue:

1. First, try closing your web browser completely and restart the web browser. Return the "My Courses" using the information contained in the "Evergreen Perinatal Education: Signup Completed" email.
2. If restarting the web browser does not work, clear your cache and other browser data such as cookies.

• You can do this in Internet Explorer by going to Tools > Internet Options > General > Temporary Internet Files and select Delete Cookies and Delete Files.
• You can clear the cache for Firefox by going to Firefox > Preferences.
• You can clear the cache for Safari by going to Safari > Empty Cache.
• To clear Google Chrome's cache and browser data, please read more here.

3. After clearing the cache, close the web browser completely and restart the web browser.

There are a variety of reasons why this may happen, all of which are frustrating. If there's a system failure while you are viewing content, the attempt will not be recorded. This includes:

Bandwidth is the speed/transfer rate at which you are connected to the internet. If you are using a dial-up Modem, this is considered to be a slow to moderate speed for data transfer and content may load more slowly. Check with your IT department to be sure low bandwidth is not the problem. You might also inquire with your IT department about firewalls in terms of e-learning, webinars:

There are a variety of exam question types used throughout the mini exams and the final, comprehensive exam. Question types include true/false, multiple choice, select all the apply, and sequence. Please consider the question type when selecting or providing an answer.

Please note: exam question content is pulled from course audio, the syllabus located in the resource tab of each module, and from the videos throughout the course. Consider reviewing each prior to taking the exam.

Please log in to your my EPE account and go to My Courses. You will see the online course name, the date of completion and a link to the certificate of completion. Click the link and download and/or print a hard copy your certificate. If you have completed the course including the final exam and you DO NOT see a link to your certificate of completion, please log back in to My Courses, launch the course in question, and check to be sure you clicked the FINISH button once the exam results are displayed so that the system may accurately log and record your session. Click FINISH and close the content viewer and your web browser. This should cue the system to complete the course and supply your certificate of completion.

Please do contact us at info@ for additional assistance. We make every attempt to respond in less than 24 hours.

All sales for online education are final. All purchases for online courses are non refundable and non transferable. For refund policies about our face to face courses, please visit our policies page.

Evergreen Perinatal Education has been accepted by International Board of Lactation Consultant Examiners® (IBLCE®) as a CERP provider for the listed Continuing Education Recognition Points (CERPs) programme. Determination of CERPs eligibility or CERPs Provider status does not imply IBLCE®’s endorsement or assessment of education quality.

For requesting a receipt, kindly direct your email to info@evergreenperinataleducation.com. Please ensure to include the email address or name utilized during the registration process. Thank you.